Terms of service
1. Introduction
Welcome to RockaBELLA. By accessing or using our website and online store, you agree to be bound by these Terms of Service. Please read them carefully. If you do not agree, you may not use our services.
These Terms comply with the Consumer Protection Act (CPA) and the Protection of Personal Information Act (POPIA) of South Africa.
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2. Online Store Terms
By using this website, you confirm that you are:
At least 18 years old, or
Using the site with the supervision and consent of a parent/guardian.
You agree not to use our products for any illegal or unauthorised purpose.
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3. Product Information & Availability
We make every effort to display our products accurately.
However, RockaBELLA does not guarantee that:
Colours on your screen will match the actual product perfectly
All items will always be in stock
If a product becomes unavailable after you place an order, we will contact you to arrange:
A refund,
An exchange, or
A backorder (if applicable)
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4. Pricing & Payments
All prices are listed in South African Rand (ZAR) and include VAT where applicable.
We reserve the right to update prices at any time without prior notice.
Payments may be made securely via:
Payfast
EFT
Any additional methods listed at checkout
If a refund is processed for a Payfast payment, their transaction commission will be deducted.
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5. Shipping & Delivery
Shipping is handled by third-party couriers.
By placing an order, you accept that:
Delivery times are estimates, not guarantees
RockaBELLA is not responsible for courier delays
Risk transfers to you once the parcel is handed over to the courier
Full details are available in our Shipping Policy.
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6. Returns & Refunds
RockaBELLA follows the South African Consumer Protection Act (CPA).
You may return your jewellery within 7 days if it is:
Unworn
Unused
In original packaging
In original sale condition
For hygiene reasons, earrings, body jewellery, face masks, and gift vouchers are non-refundable.
All courier costs for returns are for your account, unless the item is proven faulty.
Full details are available in our Refund Policy.
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7. Faulty or Defective Goods
If you believe an item is faulty:
Notify us within 2 days of receiving your order
Email photos and a short description to rockabella.kld@gmail.com
If verified as faulty under CPA guidelines, you are entitled to:
A replacement, or
A full refund (including return shipping)
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8. Privacy & POPIA Compliance
Your privacy is important to us.
All personal information is collected, stored, and used in accordance with POPIA.
We collect information to:
Process your order
Deliver your items
Communicate updates
Improve your shopping experience
We will never sell or share your information with unauthorised third parties.
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9. Intellectual Property
All content on this website — including images, logos, branding, product descriptions, and designs — is the property of RockaBELLA.
You may not copy, distribute, reproduce, or use any content without written permission.
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10. Errors, Omissions & Website Accuracy
Occasionally, information may contain:
Typographical errors
Inaccuracies
Omissions (pricing, stock levels, product descriptions)
RockaBELLA reserves the right to correct these at any time without prior notice.
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11. Limitation of Liability
To the fullest extent allowed by South African law, RockaBELLA will not be liable for any:
Indirect, incidental, or consequential damages
Losses caused by courier delays
Losses due to incorrect shipping information provided by the customer
Your use of our website is at your own risk.
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12. Changes to Terms
We may update these Terms from time to time.
The latest version will always be published on our website and becomes effective immediately.
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13. Contact Information
For questions about these Terms, please contact:
RockaBELLA
Tel: +27 18 468 5596
WhatsApp: +27 82 311 6579
Email: rockabella.kld@gmail.com